Success Stories

A Modern Enroll Hub for LAUSD Families and Administrators

A Modern Enroll Hub for LAUSD Families and Administrators

Streamlining Enrollment, Empowering Parents, and Enhancing Efficiency for the Nation’s Largest School District.

Overview

As the largest school district in the nation, Los Angeles Unified School District (LAUSD) required a modernized enrollment system that simplified the application process for half a million students and over two million parents and guardians. The existing system was cumbersome, difficult to navigate, and inefficient for school administrators.

IHI led the design and implementation of a next-generation enrollment platform, ensuring seamless access, AI-driven support, and a scalable cloud-based infrastructure. The platform not only streamlined enrollment for parents but also optimized administrative workflows, improving submission processing by 2x.

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Client

Sector

Education

ProjectType

B2C

Services Provided

==The Challenge==

LAUSD faced significant barriers in managing student enrollment:

  • Complex & Time-Consuming Application Process: Parents found the existing system confusing, leading to drop-offs and incomplete submissions.
  • Limited Accessibility & Mobile Optimization: The platform lacked a mobile-first approach, making it difficult for families to enroll from any device.
  • High Administrative Workloads: School staff spent excessive time manually processing applications, increasing delays and inefficiencies.
  • Lack of AI-Driven Support: Parents required real-time guidance on programs, eligibility, and school options, but the system lacked intelligent assistance.

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==The Solution==

IHI designed and delivered a scalable, AI-enhanced enrollment hub, eliminating application barriers and creating a seamless user experience for parents and administrators.

Key Features Implemented:

  • User-Friendly, Intuitive Parent Interface – Enabled parents to start, save, and resume applications easily, reducing frustration.
  • AI-Powered Chatbot for Enrollment Assistance – Provided real-time support on programs, policies, school options, and application status.
  • Scalable Cloud-Based Infrastructure – Designed to handle high-demand enrollment periods seamlessly, ensuring system stability.
  • Streamlined Administrative Portal – Allowed school staff to efficiently process submissions, review applications, and approve enrollments faster.
  • Mobile-Optimized & Multilingual Accessibility – Ensured equitable access for all families, allowing enrollment from any device, anywhere.

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==The Outcome==

IHI’s AI-powered enrollment transformation delivered measurable impact in efficiency, accessibility, and user satisfaction: 

  • 2X improvement in submission processing speed, reducing administrative workload.
  • 35% increase in completed enrollments, minimizing drop-offs and incomplete applications.
  • 40% surge in mobile enrollments, proving improved accessibility.
  • Real-time AI chatbot assistance, enhancing parent engagement and reducing support calls.‍
  • Scalable cloud performance, ensuring zero downtime during peak enrollment periods.