Industries

Retail & E-commerce

Designing Intelligent Commerce: AI-Powered Experiences That Convert

From personalized recommendations to predictive inventory and AI-enhanced UX, IHI helps retail and e-commerce brands create frictionless, data-driven experiences that drive engagement and conversions. Our scalable platforms turn customer behavior into actionable intelligence—powering smarter journeys, optimized operations, and measurable growth.

INDUSTRY:

Retail & E-commerce

*Industry Challenges & Trends*

Retail is Moving Faster—Can Your Systems Keep Up?

  • Cart Abandonment & Low Conversion Rates: Poor UX, lack of personalization, or friction in the checkout process continue to stall revenue.
  • Siloed Customer Data: Without real-time, unified insights across web, mobile, and in-store channels, brands miss key behavioral signals.
  • AI Adoption Gaps: Many retailers lack the tools to apply machine learning across marketing, fulfillment, and customer support.
  • Inflexible Legacy Systems: Older platforms struggle to support real-time personalization, dynamic pricing, and predictive inventory.
  • Customer Loyalty Erosion: Without intelligent engagement, retention efforts fail to compete with digitally native disruptors.

*IHI's Expertise & Solutions*

Building Commerce Platforms That Learn, Engage, and Convert

  1. Behavioral UX for Conversion Optimization
    We redesigned the digital storefront for a UK beauty giant, applying persuasive design and AI insights to reduce friction, increase average order value, and enhance brand loyalty across devices.
  2. AI-Powered Product Recommendations & Personalization Engines
    IHI deploys machine learning models that surface personalized content, bundles, and offers based on real-time behavioral data—improving upsell/cross-sell effectiveness and click-through rates.
  3. Smart Inventory & Fulfillment Intelligence
    From demand forecasting to real-time warehouse optimization, we help e-commerce platforms reduce overstock, improve delivery speed, and drive operational efficiency through predictive AI.
  4. Unified Data & Omnichannel Dashboards
    We build customer intelligence platforms that unify purchase history, product engagement, and support interactions into a 360° view—empowering marketing, support, and logistics teams with actionable insights.

*Key Offerings*

Digital Infrastructure to Fuel the Future of Retail

  • AI-Enhanced UX & Checkout Optimization: Behavioral science meets AI to reduce friction and drive purchases across devices.
  • Product Recommendation Engines: Personalized suggestions based on user patterns, purchase history, and real-time behavior.
  • AI-Driven Demand Forecasting & Inventory Planning: Predict stock needs, reduce holding costs, and prevent supply chain delays.
  • Geospatial Customer Intelligence: Understand regional trends, optimize fulfillment, and tailor campaigns to high-opportunity zones.
  • Conversational AI for Support & Sales: Deploy chatbots and virtual stylists to engage customers and resolve issues in real time.
  • Omni-channel Analytics Dashboards: Align insights across digital, physical, and third-party channels in a single view.

Related Success Stories:

Revitalizing Retail – Transforming the E-Commerce Experience for a UK Beauty Giant

IHI transformed the retailer’s eCommerce experience with an AI-driven, mobile-optimized platform—boosting engagement, conversions, and revenue through seamless navigation, personalization, and performance optimization.

Streamlining Application Lifecycle Management for Cisco

IHI delivered a tailored ALM platform that unified development workflows, enhanced compliance tracking, and enabled real-time performance insights—driving efficiency, collaboration, and visibility across the enterprise.

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